Frequently Asked Questions
Orders placed before 2 pm ship the same working day; delivery takes 1-3 working days.
Orders placed on a working day before 2 pm ship the same day. Delivery takes 1-3 working days within the country and 3-6 working days to the rest of the EU.
Yes, within 14 days of receiving it - unused and in its original packaging.
You can return any product within 14 days of receiving it. Keep it unused and in the original packaging, and contact us to get a return number.
Bank transfer and cash on delivery. This demo store only simulates the payment.
The shop accepts bank transfer and cash on delivery. In this demo store no money moves: the checkout stops at a confirmed test order.
Pick by weight and screen size first: the MacBook Air for travel, the MacBook Pro for heavy work.
Start with how you carry it: the MacBook Air is the lightest, the MacBook Pro has the fastest processor and the biggest display. A sleeve and a USB-C cable are in the Accessories category.
An SD card of at least 32 GB and a speed class of 10 or higher.
All our cameras take SD cards. Choose at least 32 GB with speed class 10 for video; the 32 GB card in the Accessories category is tested with them.
A USB charging cable is included; the wall adapter is sold separately.
Every phone ships with its USB cable. The wall adapter is not included to save packaging, any 5 V USB adapter works.
Check the model line in the product name; ask us if you are unsure.
The model line is in the product name (for example "13 inch" for the laptop sleeve). If you are unsure, send us your device model through the contact page and we will check.
Yes, with three brightness levels and three colour temperatures.
Touch the base to cycle through three brightness levels; hold it to switch between warm, neutral and cool light. The USB port in the base charges a phone while the lamp is on.
Yes, a 12 V adapter with a 1.5 m cable is included.
A 12 V adapter with a 1.5 m cable is in the box, together with a short manual in six languages.
Enter the number of metres as the quantity: the minimum is 5 m.
The price is per metre, so the quantity is the length in metres (minimum 5 m). We cut the cable and crimp both ends before shipping.
Two years, and you can extend it with the warranty service in the shop.
Every MacBook has a two-year warranty. The "Extended warranty" service adds two more years and can be bought together with the laptop.
In the European Union - they carry the Made in EU badge.
All Demo Works products are made in the European Union, which is why their product pages show the Made in EU badge.
Yes, all of them come with the manufacturer warranty.
Every Apple product is delivered in the original sealed packaging and carries the manufacturer warranty.